FAQs

Frequently asked questions
Custom and personalized orders

I accept custom order request, both for color and design layout. I will try my best to accommodate your request for a custom design. All custom design and color changes, font changes, etc. must be made in writing using the custom instructions box on the cart page.To insure your outfit is made just the way you want, please include all information in the custom box
thank you

Personalization

Personalization is part of the outfit and there is no additional charge for this service. Simply place the name or initials you want on the outfit into the personalization box on the product page before you submit your order. Custom order and/or personalized orders can not be canceled once production starts (24 hrs after the order is placed) and can not be returned/refunded unless there is a manufacturer defect. If there is an error in the design or outfit please contact me immediately and be prepared to supply photos of the defects/errors etc. so that I can work out a solution for you, whether that is a replacement or partial refund. I want you to be happy with your purchase so please report any problem promptly.

Sizing details

These are custom made outfits, not premade and are not sized the same as the store-bought clothing. I ask that you give me your child's age, current weight and waist size if you have it. A recent picture can also help as all 20lb babies are not the same size! The size ranges in my listings are there for comparison. You will get a much better fit if I have all the information I request to make the outfit just right. My onesies and t-shirts run big and do not shrink when washed. There is no need to order up a size bigger as it will just make the outfit too big. If you insist on a larger size and after you receive the outfit it doesn't fit please understand it is not returnable.

Care instructions

Onesies and t-shirts are machine washable but some of the fabrics and/or trims used may not be. Pretreat any stain and launder on delicate. If your design has delicate fabrics in the applique the item may need to be hand washed. If you have questions just ask.

Tutus are spot clean only. Hold a clean cloth under the stain and dab with a wet cloth, you can rub gently but do be careful.
Accessories are all spot clean only

Shipping

Shipping is done by Priority Mail and Priority Express Mail through the USPS. Items are shipped after production and delivery time is production time plus 3-5 days unless you have arranged for Express Service then the delivery time is express production time plus 1-2 days and the delivery date is guaranteed by the post office.only.

I ship all tutu outfits in a large box to avoid crushing the tutu. I pack them carefully and ship as soon as they are finished.
Please understand that once your order is accepted and scheduled the delivery/shipping date can't be changed. Make sure you order first, get an estimated delivery date and then schedule appointments for cake smash photo shoots. Make all dates work with the delivery date of the outfit.

Will my order be exactly like the picture?

Due to the custom nature of my products, no two items will be exactly the same. Ribbon, fabric, thread, and embellishments may vary per item depending on their availability. I try to make each outfit a little bit unique just for your baby. Sometimes fabrics, specialty ribbons or tulle colors are no longer available and must be substituted. Also, because the fabrics I use, the tulle and the ribbon all come from different suppliers the colors will not be an exact match. One supplier's idea of hot pink may be another supplier's bubblegum pink. I try to match as closely as possible but please be aware there are variations in color.

Returns and Exchanges

All of the items in my shop are custom made and personalized with the name of your choice. They are not mass produced or pre-made. These items are not eligible for return or exchange unless there is a manufacturer defect. Please make sure of the size and design you order. Ask as many questions as you need to make certain the order is as you want it. Changes can be made to the size, style or design up until the item goes to production. If there is a defect in the order or an error, please contact me immediately so that I can resolve the issue. I want you to be happy with your purchase and will do everything in my power to fix whatever the problem is. But I can't do that unless you communicate with me.

Can I get my order sooner than scheduled?

Because everything in my shop is custom made to order your delivery date is set at the time your order is placed. If we have discussed a specific delivery date, that is the date your order scheduled for. If not then your order will be processed & handmade according to my current turnaround time. Once the order has been scheduled it is very difficult to change it to an earlier date. I have scheduled your order for production & reserved a specific block of time to make your order. Your order is one of several in my production schedule, changing one order affects every other order in the schedule. This is not easily done, so please make sure of your event date before you order. It is much easier to reschedule the photo shoot than it is to try to move the delivery date of your order.