What is the Return Policy?
For all outfits that are custom made to order and/or personalized, there are no returns/refunds or exchanges. In the case of a manufactures error the defective item will be replaced at no cost to the buyer. Any replacement must be approved before the replacement item is shipped. If there is an error ( yes, I do on rare occasion make a mistake) please let me know immediately so I can fix it. Email me at email@example.com or text me at 1-863-274-3061 and I will get back to you as soon as possible. Include pictures of the defect/error and a description of the error/defect. I will replace the defective item as soon as possible.
All non-personalized or non-custom items eligible for return must be returned in new unused/unworn condition and the cost of return shipping is at the buyers expense. The return of any non-personalized or custom item must be approved within five days of receipt of the item. Once the return is approved, the buyer is responsible for the return shipping. Contact me at firstname.lastname@example.org or text me at 863-274-3061 to get return approval. Any items that are shipped back without prior approval will not be refunded.
How Long Does it Take to Process a Refund?
If a refund is approved because of a defect, the refund will only be issued once the order is returned in unused, unworn condition. It will be up to the purchaser to apply for return approval and procur the return shipping label, the cost for return shipping will may be refunded in your approved refund amount. Partial refunds may be issued under other terms. Any refunds that may be approved are processed only once the item is returned back to us in unworn/unused condition unless otherwise determined by the seller. If an item is defective it will be replaced without the need to return the defective item first. Simply contact me with pictures of the defective item and I will replace it. Please make certain of your sizes to insure a proper fit.
What is the policy for late/non-delivery of items ordered online?
We work diligently to make sure that your order arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday times, Christmas,Valentine’s Day, Halloween, and other holidays the delivery hours may be extended by the shipping service to ensure that all items arrive in time.
Please make certain your shipping address is correct BEFORE you place your order as once the order is placed the shipping information that you put in the system when you ordered is the address the order will be shipped to.
Non-Delivered items are handle through the post office, All packages are shipped with insurance so that if an item is lost by the post office I will need your help in getting the insurance claim filed, if the package arrives and it is damaged please contact me immediately and take pictures of the box including the label and the damaged contents. The post office will issue the refund in a timely manner. If the package is marked by the post office as delivered but you did not receive it, a claim for a stolen package will need to be filed and this involves making a police report. Again contact me immediately so I can assist you in filing the claim.